FAQs

We ship worldwide! Shipping costs will apply according to your shipping address and will be added at checkout.

We also run discounts and promotions all year, so stay tuned for exclusive deals.

Please note, that due to COVID-19, many shipping companies are prioritizing the shipments and receiving of emergency and necessary medical equipment. This could mean that your package maybe withheld with the shipping company for an extended period of time which would lead to longer wait times and delays. We hope you understand, as this is something completely out of our control. We remain available anytime by email at contact@casaflatware.com if you have any questions regarding your parcel or delivery times.

WE SHIP WORLDWIDE

Please allow to 2 to 4 days for order processing. Some products are manufactured on demand and processing time may take between 9 to 12 days. Please check the product description for details.

Shipping TimesShipping Cost

Shipping costs is based on product weight and delivery country, you can view shipping prices on the checkout page after adding the product to the cart

Return Policy

We offer 30 day return window, see our return policy for more details

Shipping costs are based on the weight and delivery country, you can see all our shipping options/prices on the checkout page after adding the product to the cart.

*Free shipping for orders above US$130 is available for USA, Canada, European Union Countries, Australia, New Zealand.

For other countries shipping costs will be based on product weight and delivery countries.

Shopping for your home should be fun, so don’t be afraid to mix things up! If an item isn’t the perfect match, return it for a refund within 30 days of delivery in the original condition and packaging.

*PLEASE NOTE ALL RETURNS ARE SUBJECT TO A 20% RESTOCKING FEE*

You can choose between a refund in store credit or a refund to your original payment method.

Casa Flatware does not cover the cost for return shipping. As soon as we receive the return from you to our warehouse, we will begin to process the refund which will take 2-3 business days. 

Please contact us using the contact form to the side to initiate a return! 

Our returns team will be able to provide you with the address of our warehouse for you to ship the return.

We will process your return within 2 business days of us receiving the product. 

If you can include a tracking number for us when you return the package, it will make it easier for us to ensure your return is processed as soon as possible! We do not cover costs for return shipping.

Return timeframes depend on how soon you are able to ship the products and when we receive them.